Customer Support Specialist

Summary

You will be the central point of contact for all customer interaction, responsible for maintaining client relationships and ensuring customer satisfaction. Your goal will be to provide unparalleled service and educate the customer about our services so as to drive product adoption and customer retention. You will accomplish these tasks by developing an exhaustive understanding of the applications and working closely with our team of engineers, designers, sales and subject matter experts.

Responsibilities
  • Manage client relationship by providing telephone, e-mail and live chat support for web-based SaaS applications.
  • Interact with team members across departments to research and resolve customer issues.
  • Provide suggestions for process, application or documentation improvement.
  • Contribute to the design and testing of new software during the development cycle.
  • Provide brief over the phone or web-based training to customers.
Requirements
  • Professional, courteous attitude, reflecting our commitment to quality service.
  • Superb communication and interpersonal skills.
  • Self-motivated and able to manage workload with minimal supervision.
  • Ability to work well under pressure in a fast-paced, high-volume environment.
  • Must be highly energetic and quick to learn
  • Prior B2B or SaaS support experience is a plus
Benefits
  • Competitive compensation in an entrepreneurial environment.
  • Share in the rewards/growth of a fast growing industry leading company.
  • Benefits include: stock options, full medical/dental/vision insurance coverage, vacation/sick pay and 401K plan.
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual work environment
Interested?