IT Support Specialist



Supplyframe (recently acquired by Siemens) is looking for an experienced mid-level IT Support Specialist. This person should be self-driven, eager to learn, and ready to adapt to our growing company and IT team. Responsibilities include day-to-day field support for all the IT needs of a globally distributed corporate workforce, primarily supporting Apple computers and applications, employee account management, mobile device management, security, and networking. The IT Support Specialist will report to the Director of Operations and is located in Pasadena, CA. Please fill out all the questions to be considered for this position.


  • Support our growing IT needs, specifically with Apple laptops/devices
  • Employee account management for a wide array of applications
  • Mobile device management, inventory, and security
  • Support the needs of the global workforce in connectivity requirements
  • Be on call to troubleshoot and resolve IT/network-related incidents
  • Potential domestic or international travel on a quarterly basis
  • Learn, grow and develop your skills


  • Extensive Apple IT experience, Apple certifications and or experience working at an Apple (Genius Bar)
  • Experience with Jamf or comparable mobile device management tools
  • Experience with Microsoft Office 365 and Teams user administration
  • JNCIA, CCNA, CompTIA network+ or any comparable network certifications/experience
  • The ability to communicate effectively and manage expectations with customers of the networking infrastructure
  • Demonstrate leadership and self-starter abilities as well as lateral thinking and creative problem solving
  • Strong communication and interpersonal skills
  • Passionate about technology
  • Google user/account administration experience is a plus


  • Competitive salary and bonus program in an entrepreneurial environment
  • Top-notch health, dental and vision insurance
  • 401k plan with matching contribution
  • Generous paid time off plus paid holidays
  • Supportive environment to develop and grow your skills
  • Frequent catered lunches, happy hours, fun events, and plenty of snacks and drinks
  • Casual work environment

Supplyframe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


Please submit your cover letter and resume to for immediate consideration.